COMBO CANCELLATION & RETURN POLICY:
I. Regulations regarding refund/cancellation policies, trip cancellations, missed trips, and onboard services for Valid Tickets (paid and confirmed tickets).
1. Buyer's proactive cancellation/return: After completing payment and order confirmation, your ticket will be valid, but you can still cancel it. Cancellation (except for holiday tickets, group bookings, or when transportation companies and hotels have their own cancellation policies) may incur a cancellation fee (calculated as a percentage of the original ticket price, i.e., the price before any promotions or discounts) depending on the time of cancellation, as follows:
15 Days Before Departure: 50%
10 Days Before Departure: 100%
The "Cancellation Time " depends on the method of cancellation by the buyer: the time the buyer calls the hotline to notify of cancellation and the request is confirmed by the call center staff. In the case of group ticket cancellations (number of canceled tickets is greater than or equal to 5 people) and tickets departing during holidays (including at least 7 days before and after those holidays), the cancellation fee will be entirely determined by the company. When booking group tickets or tickets departing during holidays on the website, the buyer agrees to and accepts all decisions on the website. The method of refunding the buyer will be agreed upon by both parties in each transaction. Transaction fees (bank fees, transaction processing fees, etc.) will be borne by the buyer in the case of proactive ticket cancellation.
2. Regulations regarding refund/cancellation policies, trip cancellations, missed trips, and onboard services for Paid-to-Bus Tickets (tickets not paid before boarding). For Paid-to-Bus Tickets, the company is not obligated to pay any amount (penalties/refunds/compensation) to the Buyer in any case where the Buyer is unable to complete the journey. Refunds will be transferred to the bank account, debit card, credit card, or e-wallet account used by the passenger during booking, or through other methods agreed upon by both parties. Typically, the bank will need a few business days to credit the funds to the account or card. If the refund is not credited to the passenger's account within 5 business days, please send an email to the website providing the cancellation code.