Cancellation by the Traveller:
We understand that travel plans can sometimes change, if you cancel some or all portions of your booking the
cancellation terms set out below will apply. A cancellation will only take effect when we receive written
confirmation that you have sent to your relevant booking agent notifying them of your cancellation.
If you wish to change or cancel a trip:
Day Trips
(a) 0 to 1 day / within 24-hrs from the experience start time or failure to board on tour:
- will result in a 100% cancellation fee / full fare forfeiture of the ticket price and not eligible for a refund; or
(b) 2 to 6 days prior to the departure:
- will result in a 50% cancellation fee, to cover unrecoverable tour expenses; or
(c) 7+ days prior to the departure:
- we will refund the full balance paid by you in connection with your booking; or
- flexible date changes - unlimited supply of free date changes available; or
- alternatively, we can issue a credit voucher for the amount paid to travel on another day