• For passengers aged 70 and above: A health certificate from a doctor and a health commitment letter are required. They must be accompanied by a healthy person under 60 years old. Additionally, passengers over 70 are required to purchase premium travel insurance (costs vary depending on the tour). Passengers aged 80 and above will not be accepted.
• Pregnant passengers are requested to inform the tour staff at the time of registration (if applicable).
• For minors under 18 traveling with one parent: A consent letter from the non-traveling parent is required.
• When registering for a tour: Please carefully read the tour program. • If passengers are refused entry or exit due to personal reasons: The company will not refund the tour cost or cover any additional expenses (if any).
• As this is a group tour: The company will only proceed if there are at least 10 adults. If the number of participants is fewer than 10, the company will notify the passengers 5 days before departure and will negotiate the terms of the program.
• The tour program is a package tour combining sightseeing and shopping: Customers should not separate from the group. Unused services will not be refunded. If you need to separate from the group, you must notify the company in advance and pay a fee of $100 per day per person (this fee is non-refundable).
• Additional expenses are the responsibility of the customers. The company is not responsible for missed attractions/visits due to: attractions being closed without prior notice, traffic jams, or if the customer stays at a location longer than the designated visiting time.
• The itinerary may change based on real-time situations, but all key attractions will still be included for visitors.
• The company will not be responsible for ensuring the attractions in the following cases:
- Natural disasters: storms, floods, droughts, earthquakes, etc...
- Security issues: terrorism, protests...
- Airline issues: technical problems, security issues, flight delays, cancellations, or rescheduling...
• If any of the above cases occur, the company will consider refunding the cost of missed attractions to the customers, if possible (after deducting services already provided such as visa fees, etc.), and will not be responsible for any additional costs.
• If there is only one adult traveling with one child (under 12): The child’s tour fee must be paid for a separate bed. Please bring the child’s birth certificate on the tour. If the child is not traveling with the parents, a notarized authorization letter from the local authorities is required.
• Fuel costs may increase at the time of ticket issuance without prior notice: We will present the airline’s notice of any additional charges (if applicable) and request passengers to agree to the increased price accordingly.
• For foreign passport holders: Please bring a valid visa for entry into Vietnam valid through the tour date and any other required documents at the time of registration and tour. (If the customer has a re-entry visa, bring 2 passport-sized photos with a white background on the day of the tour.)
• Flight times depend on airlines: In some cases, flight times may change without prior notice.
If the consulate denies a visa application: • The company will not refund the visa fee of 2,000,000 VND.