Services included

• Scheduled sightseeing shuttle service within the city.

• Professional and experienced drivers

• A private vehicle exclusively for you and your group.

• Luggage assistance

• The car is comfortable and has air conditioning.

• Parking fees and toll fees at the airport.

• Track your flight for your estimated arrival time.

• We provide direct pick-up and drop-off services to your hotel or designated destination.

Services not included

• Personal expenses

• Additional stops or route changes are not included in the original booking.

• Additional waiting time beyond the included waiting time.

• Additional fees may arise due to customers requesting changes to their schedules.

• Oversized or bulky luggage that cannot fit in the pre-booked vehicle.

• Surcharges for public holidays and Tet are not included.

Cancellation policy

Customers can cancel their booking free of charge up to 24 hours before their scheduled pickup time.

Cancellations made less than 24 hours before the scheduled pick-up time will not be refunded.

No refunds will be given if the customer fails to pick up the goods or cannot be contacted at the agreed-upon pickup time.

If a customer requests a change to the pickup time or location less than 24 hours before the scheduled service time, the change will be subject to availability and may incur additional charges.

In the event of a flight delay, please inform us as soon as possible. We will do our best to adjust the pick-up time according to the updated flight information, subject to driver availability.

Services included

• Private one-way airport transfer from Narita International Airport to your hotel or designated destination in Tokyo

• Professional and experienced driver

• Private vehicle exclusively for you and your group

• Meet-and-greet service at the designated airport pickup location

• Luggage assistance

• Comfortable and air-conditioned vehicle

• Airport parking and toll fees

• Flight monitoring for your scheduled arrival

• Reasonable waiting time in case of flight delays

• Direct transportation to your hotel or designated destination

Services excluded

• Personal expenses

• Additional stops or route changes not included in the original booking

• Additional waiting time beyond the included waiting time

• Additional charges caused by customer-requested changes to the itinerary

• Excessive or oversized luggage that cannot be accommodated in the booked vehicle

Cancellation Policy

Free cancellation is available up to 24 hours before the scheduled pickup time.

Cancellations made less than 24 hours before the scheduled pickup time are non-refundable.

No refund will be provided for no-shows or if the customer cannot be reached at the scheduled pickup time.

If the customer requests to change the pickup time or location less than 24 hours before the scheduled service, the change is subject to availability and may incur additional charges.

In case of flight delays, please inform us as soon as possible. We will make reasonable efforts to adjust the pickup time according to the updated flight information, subject to driver availability.