Combo package: Premium sleeper /Limousine ticket + Dalat Palace Heritage hotel 3 days 2 nights

• Once payment is completed and confirmed, the combo/ticket is considered valid.
• Guests can still request cancellation/change (except for holiday packages, group bookings, or services with specific policies that have been announced in advance).
• The cancellation time is calculated from the time Global DMC Travel confirms the cancellation request via hotline or online system.
Combo cancellation initiated by the customer.
Cancellation fees are calculated based on the original price (no promotions apply):
• Cancellation less than 10 days prior to departure: 50% fee applies.
• Cancellation less than 5 days prior to departure: 100% fee applies.
• Cancellation less than 5 days in advance or no-show: 100% fee applies.
Group and Holiday Combo Packages
• Applicable for groups of 5 or more people or departures during holidays (at least 7 days before and after the holiday).
• Cancellation/modification fees will be determined by Global DMC Travel according to the policies of the transportation company and hotel.
• By ordering a combo package, customers implicitly agree to and accept these terms and conditions.
Refund
• Any refunds (if applicable) will be processed using a method agreed upon by both parties (bank transfer, e-wallet, etc.).
• The processing time for refunds depends on the bank (usually a few business days).
• Transaction fees, processing fees, and ticket delivery fees are non-refundable.
• If you have not received your refund after 5 business days, please contact Global DMC for assistance.