Combo package: Bus tickets + Chapa Ecolodge hotel for 3 days and 2 nights.

COMBO INCLUDES:
o Accommodation in the town center.
o Round-trip bus tickets Hanoi – Noi Bai – Sapa with multiple departure times. Please contact us for advice on suitable departure and return times.
o Complimentary welcome drink upon check-in.
o Free buffet breakfast at the hotel restaurant, tea, coffee, and bottled water in the room daily.
o Assistance with booking cable car and Muong Hoa train tickets at original prices.
o Assistance with renting motorbikes and cars (self-drive or with driver) at original prices. Vehicles delivered to the hotel, no deposit required.
o Free consultation on a suitable travel itinerary.
o Assistance with early check-in if rooms are available.
o Free room upgrade if rooms are available.
o Assistance with booking Sapa tours and hiring tour guides in Sapa at original prices.

• Children under 6 years old: Free
• Children from 6-10 years old: VND 50,000/night if sharing a room with parents
• Children 12 years and older: Charged as adults

Departure point: Hanoi

Arrival point: Hanoi

Day 1 | Hanoi – Sapa – Chapa Ecolodge Hotel
Depart from Hanoi to Sapa by your chosen bus. Upon arrival in Sapa, transfer to Chapa Ecolodge Hotel, check in, and rest. The remaining time is free to experience the ecolodge's atmosphere, immerse yourself in nature, and admire the valleys and terraced rice fields of Sapa.

Day 2 | Relaxation in Sapa
Breakfast at the hotel. The entire day is free for sightseeing, relaxation, or using the amenities at Chapa Ecolodge Hotel (green grounds, swimming pool, restaurant, relaxation area, etc.). Overnight stay at the hotel.

Day 3 | Sapa – Hanoi
Breakfast, check out. Board the bus back to Hanoi at the scheduled time.

Hanoi – Sapa Bus Options (for reference):

1. King Express (sleeper bus, direct, no stops) Hanoi → Sapa: 07:00 & 22:00 daily Pick-up at: 204 Tran Quang Khai (Hoan Kiem) or 120 Tran Quoc Hoan (Cau Giay) Sapa → Hanoi: 08:00 | 12:30 | 13:30 | 14:00 | 14:30 | 16:00 | 22:00 Drop-off point: 458 Dien Bien Phu, Sapa

2. Sao Viet / Ha Son Hai Van (sleeper bus or VIP cabin) Hanoi: pick-up and drop-off at Giai Phong, Pham Van Dong or Tran Nhat Duat Sapa: pick-up and drop-off at your hotel in the town center Advantages: many trips per day, flexible departure times Disadvantages: the route stops to pick up/drop off in Lao Cai, so travel time is longer

3. Love – Valentine – Interbus Line Hanoi: pick-up and drop-off at 05 Tran Nguyen Dan (Hoan Kiem – Old Quarter) or 204 Hoang Quoc Viet Sapa: pick-up and drop-off at the office 436 Dien Bien Phu, Sapa

4. Hyundai Solati 11-seater VIP New 2021 model bus, two air suspension seats, full massage seats, reclining up to 135° Pick-up and drop-off at your location in inner districts Hanoi ↔ Sapa (round trip)

5. G8 (sleeper bus, direct route without stops) Hanoi → Sapa: 07:00 & 22:00 Pick-up at: 164 Tran Quang Khai (Hoan Kiem) or 120 Tran Quoc Hoan (Cau Giay) Sapa → Hanoi: 08:00 | 12:30 | 13:30 | 14:00 | 14:30 | 16:00 Drop-off at: 458 Dien Bien Phu, Sapa

6. Sapa Explore (sleeper bus, direct, no stops) Hanoi → Sapa: 07:00 & 22:00 Sapa → Hanoi: 13:30 | 15:30 Pick-up/Drop-off points similar to G8 (Tran Quang Khai – Tran Quoc Hoan – 458 Dien Bien Phu)

7. GroupBus (sleeper bus, direct, no stops) Hanoi → Sapa: 07:00 & 22:00 Sapa → Hanoi: 12:30 | 13:30 | 14:00 Pick-up/Drop-off at the same location as G8 & Sapa Explorer

CANCELLATION & EXCHANGE POLICY FOR COMBO PACKAGE

I. Regulations regarding cancellation/refund policies, trip cancellations, missed trips, and onboard services for Valid Tickets (ticketes that have been paid for and confirmed).

1. Buyer-initiated cancellation/refund: After completing payment and order confirmation, your ticket will be a Valid Ticket, but you can still cancel the booking. Canceling tickets (except for holiday tickets, group bookings, or tickets from transportation companies and hotels with specific cancellation policies) may incur a cancellation fee (calculated as a percentage of the original ticket price, i.e., the price before any promotions or discounts) depending on the time of cancellation as follow

o 15 Days Before Departure: 50

o 10 Days Before Departure: 100%

The “time of cancellation” depends on the method of notification by the buyer, which is: the time the buyer calls the hotline to notify of cancellation and the request is confirmed by the call center staff. In the case of group bookings (number of canceled tickets greater than or equal to 5 people) and tickets departing during holidays (including at least 7 days before and after those holidays), the cancellation fee will be entirely determined by the company. When booking group tickets or tickets for departures during holidays on the website, the buyer agrees to and accepts all decisions on the website. The method of refunding the buyer is agreed upon by both parties in each transaction. Transaction fees (bank fees, transaction processing fees, etc.) will be borne by the buyer in case the buyer proactively cancels the ticket.

2. Regulations on refund/cancellation policy, trip cancellation, missed trips and onboard services for Paid-to-Bus Tickets (tickets not paid before boarding). With Paid-to-Bus Tickets, the company will not be obligated to pay any amount (penalties/refunds/compensation) to the Buyer in any case where the Buyer is unable to complete the journey. The ticket money will be refunded in cases where it is transferred to the bank account, debit card, credit card, or e-wallet account used by the passenger when booking the ticket or other methods agreed upon by both parties.