Combo package: Bus tickets + Charm Sapa Hotel, 2 days 1 night.

SERVICES INCLUDE
• Standard room at Sapa Charm Hotel 4★ (town center).
• Round-trip bus tickets from Hanoi to Noi Bai Airport, Sapa, and back, with flexible departure times.
• Complimentary welcome drink upon check-in.
• Enjoy a buffet breakfast at the hotel restaurant.
• Tea, coffee, and bottled water are provided in the room daily.
• Free access to the year-round swimming pool.
• Free gym access.
• We assist with booking Fansipan cable car tickets and Muong Hoa train tickets at original prices.
• We offer motorbike and car rental services (self-drive or with driver) at cost price, with delivery to your hotel and no deposit required.
• Free consultation on Sapa sightseeing itineraries to suit your length of stay.
• Early check-in is available subject to room availability.
• Free room upgrade assistance (subject to room availability).
• We assist with booking Sapa tours and hiring local guides for groups at original prices.

SERVICES NOT INCLUDED
• The cost of meals outside of the standard mealtimes is included.
• Entrance tickets to attractions not listed in the "Services Included" section.
• Personal expenses: laundry, shopping, additional minibar expenses.
• Surcharges may apply during holidays, Tet (Lunar New Year), and peak weekends (if applicable).
• Costs incurred due to force majeure events (weather, natural disasters, etc.).

• Departure point: Hanoi
• End point: Hanoi

Day 1: Hanoi – Sapa
• The vehicle will pick up guests at the designated meeting point in Hanoi at the chosen time.
• Travel to Sapa.
• Check in at Sapa Charm Hotel (early check-in is available subject to availability).
• Free time to explore Sapa town: Stone Church, town square, Cat Cat village, cafes with mountain views.
• Overnight stay at the hotel.

Day 2: Sapa – Hanoi

• Have breakfast, then enjoy free time shopping for local specialties.
• Check out.
• The vehicle will pick up passengers and take them back to Hanoi at the scheduled time.
• The program has ended.
(The itinerary can be shortened or extended depending on the client's needs.)

• It's advisable to book combo packages early during peak season (weekends, holidays, Tet).
• Vehicle and accommodation schedules may change depending on availability; confirmation is required before departure.
• Please bring valid identification when checking in and boarding the vehicle.
• The weather in Sapa changes quickly, so prepare warm clothing and a light raincoat.

• Once payment is completed and confirmed, the combo/ticket is considered valid.
• Guests can still request cancellation/change (except for holiday packages, group bookings, or services with specific policies that have been announced in advance).
• The cancellation time is calculated from the time Global DMC Travel confirms the cancellation request via hotline or online system.
Combo cancellation initiated by the customer.
Cancellation fees are calculated based on the original price (no promotions apply):
• Cancellation less than 15 days prior to departure: 50% fee applies.
• Cancellation less than 10 days prior to departure: 100% fee applies.
• Cancellation less than 10 days in advance or no-show: 100% fee applies.
Group and Holiday Combo Packages
• Applicable for groups of 5 or more people or departures during holidays (at least 7 days before and after the holiday).
• Cancellation/modification fees will be determined by Global DMC Travel according to the policies of the transportation company and hotel.
• By ordering a combo package, customers implicitly agree to and accept these terms and conditions.
Refund
• Any refunds (if applicable) will be processed using a method agreed upon by both parties (bank transfer, e-wallet, etc.).
• The processing time for refunds depends on the bank (usually a few business days).
• Transaction fees, processing fees, and ticket delivery fees are non-refundable.
• If you have not received your refund after 5 business days, please contact Global DMC for assistance.